Privacy Policy for Online Meds UK

What Personal Information We Gather and the Reasons Behind It

Online Meds UK is dedicated to safeguarding the confidentiality and protection of the personal information we obtain from our clients and visitors to our digital pharmacy platform. This Privacy Statement details the categories of personal information we gather, its usage, and your entitlements concerning your data. We function in accordance with relevant UK data protection regulations, including the UK GDPR. We obtain personal details that are reasonably required to deliver our digital pharmacy offerings and to meet statutory and oversight requirements. The categories of personal data we might gather encompass: How We Gather and Maintain Your Personal Information

  • Contact and Identity Information: This encompasses your full name, residential address, birth date, and additional contact details. These are vital for processing your prescription requests and shipping items to your location.
  • Medical Details: To handle prescriptions, we acquire sensitive medical data like your health background, ongoing treatments, symptoms, and diagnostic outcomes. This information is essential for guaranteeing the secure and suitable distribution of drugs and for offering comprehensive advisory services. We could also obtain your NHS identifier or equivalent for managing prescriptions.
  • Payment Details: We manage credit card information for transactions, but we don’t retain this data ourselves. Our external payment processor securely oversees this.
  • Credentials and Career Details: Should you be a medical expert engaged in patient support or contributing to research, we may gather your professional credentials, background, and licensing details.
  • Device Data: Upon visiting our site, we might automatically capture device-related data including your IP address, browsed pages, and selected links. This occurs mainly via cookies, which assist in tracking site usage, enhancing visitor interaction, and maintaining safety. Further information is in our Cookie Statement.
  • Publicly Sourced Data: We could obtain certain personal details from publicly available resources, like voter registries, to maintain data precision and gain insights into your preferences. This aligns with our valid commercial objectives.
  • Communication Logs: This covers logs of your engagements with us, such as telephone conversations (potentially recorded for compliance, instructional, and assurance reasons), and digital exchanges.

We mainly acquire personal details straight from you during communications, service enrollments, or site interactions. We may additionally receive data from external sources, like your healthcare practitioner (e.g., doctor or clinic), especially for prescription handling.

Your Personal Information May Be Accessed By or Shared With: Who Can Access Your Personal Information We store your personal details in both physical documents and digital databases and systems. We use robust physical safeguards and additional protocols to shield your data from improper use, loss, interference, or any unauthorized viewing, changes, or sharing.

  • Our internal staff across different teams (such as Clinical Research, Patient Well-being, Medical Support, Quality Control, and Legal Affairs).
  • Affiliated companies within our broader corporate family, when there’s a valid legal or operational reason.
  • Trusted external vendors (for example, delivery services for shipments, payment gateways, or specialists handling health guidance). These partners are bound by contracts to keep your data secure.
  • Government regulators, law enforcement, tribunals, courts, or ethical review boards at national and global levels, to meet our legal duties.
  • NHS organizations, including your local doctor or the NHS Business Services Authority, to honor our agreements and maintain high-quality care.

International Sharing of Data We prioritize anonymizing your information (and combining it with others) before sharing it, particularly for studies or data analysis. How Long We Keep Your Data As a digital pharmacy, we might need to send your details abroad to providers or collaborators in regions that don’t match the UK’s data protection standards. When this happens, we apply strong protections like EU-approved standard contracts and perform thorough risk evaluations to keep your information safe. We hold onto your personal data only as long as laws, contracts, or our legitimate business purposes demand. The exact timeframe depends on the data type and its use—for example, research records might be kept for at least 25 years in some locations. Once that period ends, we securely erase or anonymize it. Under UK data protection rules (UK GDPR), you enjoy several key rights over your personal information, such as: Your Data Rights

  • Right to Access: Request a complimentary copy of your data at no cost.
  • Right to Correction: Ask us to fix or fill in any wrong or missing details.
  • Right to Object: Challenge specific uses of your data, like for advertising or targeted promotions.
  • Right to Deletion (Right to be Forgotten): In qualifying cases, demand we remove your data.
  • Right to Data Transfer: Get a transferable copy of select data to share with another provider.
  • Right to Limit Use: Request we pause processing your data in certain scenarios.

How to Raise Concerns To use these rights, email us at info@onlinemedsuk.co.uk or write to us. We’ll typically reply within 10-20 working days. Updates to Our Privacy Statement For any concerns about our data handling, reach our Data Protection Officer at info@onlinemedsuk.co.uk. If our reply doesn’t resolve your issue, you can escalate to the UK’s Information Commissioner’s Office (ICO). We review and may revise this Privacy Statement from time to time. Changes will appear on our site and become active 7 days after posting. We suggest checking back regularly to stay informed.